YW’s Privacy Program

Privacy Statement

YW collects, uses and discloses personal information as authorized or permitted by Alberta’s Personal Information Protection Act (PIPA) and other applicable laws, including for purposes that are reasonable for the delivery of its programs and services, the protection of YW property and the safety of all occupants.

Notification and Consent

YW obtains your consent, with some exceptions, in writing or orally, to collect, use and disclose your personal information. You may withdraw or change your consent at any time, but this may result in YW having to change or terminate the services provided to you.

Access and Correction

You have a right to access and request correction to your personal information in YW’s custody and control, subject to some exceptions as per PIPA and other applicable laws.

Requests for access or correction can be submitted online at: https://interceptum.com/s/en/Request_for_Information_and_Correction

For the best experience, submit all requests using our online form and provide as much detail as possible to help prevent delays in processing your request. Requests by guardians or third parties on behalf of someone must include supporting documentation such as a court order or release of information.

YW will respond to requests within 30 calendar days but has the right to an extension. Delivery of personal information is via password protected email.

In some instances, YW charges a fee for this service. You will be notified if fees are applicable to your request, and you may be required to pay a deposit in advance.

Safeguarding and Destruction

YW is committed to safeguarding your personal information and uses administrative (e.g., YW Privacy Policy), physical (e.g., locks, shredding of documents) and technical (e.g., antivirus software, firewalls, passwords) controls to safeguard your personal information. YW only retains your personal information for as long as is reasonable and then securely destroys it.

For more information, please see our Privacy Policy, 5.4 Information Handling and Security or contact the YW Privacy Office at privacy@ywcalgary.ca.

Breaches

If you become aware of unauthorised collection, use, disclosure, destruction, loss, removal or modification of any personal information in YW’s custody and control please notify YW’s Privacy Office immediately. For example, maybe you received an email that was meant for someone else, or you were given a form with someone else’s information.

YW understands that a breach may be accidental or the result of a deliberate act and will protect the reporter’s privacy as much as possible.

YW will take immediate steps to contain the breach and will investigate, notify and implement preventative measures as required.

Privacy breaches can be reported:

Privacy Policies

YW Privacy Policy and YW Website Use Policy form part of YW’s Privacy Program and can be accessed in full by following the links below:

Inquiries

YW’s Privacy Office is responsible for the overall development, implementation and monitoring of YW’s privacy program; for responding to access and correction to information requests, privacy complaints and breaches; and to protect the collection, use, disclosure and confidentiality of personal information.

For more information about YW’s Privacy program contact the Privacy Office at:

YW Hub
1715 17 Ave SE, Calgary, AB T2G 5J1
privacy@ywcalgary.ca
403-263-1550

The Information and Privacy Commissioner of Alberta is generally responsible for monitoring how PIPA is administered to ensure its purposes are achieved and for reviewing and issuing orders on decisions and complaints of organizations.

Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 6 Avenue SW, Calgary, AB, T2P 3W2
Phone: 403-297-2728; Toll Free: 1-888-878-4044
Email: generalinfo@oipc.ab.cag
Website: www.oipc.ab.ca